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Onboarding questions, answered

Welcome! This article covers 85% of the most common onboarding questions in one place.

  • When Will I Be Charged?  You’ll be charged on your subscription start date. The card used to create your Business page is the card that will be charged for your subscription. If you need to update your payment method, you can follow this article to update the credit card on file.
  • How Often Do I Renew? Subscriptions automatically renew once you use your last lead, this is not a monthly subscription. You’ll receive a reminder email when you have 5 leads remaining so you have time to plan ahead. You can view your remaining leads at any time in your Business Leads. If you’re not ready to renew, please email us at featured@biggerpockets.com before receiving your last lead to pause your subscription.
  • How Do I Create My Business Account? Please follow this article and step-by-step video on How To Create Your Business Account.
  • Can I Reactivate a Cancelled Business Page?
    Yes. If you’ve had a Business page in the past that was cancelled, you can reactivate it instead of creating a new one. Click here to follow the reactivation steps and get your account up and running again.
  • What's Included With the Business and Pro Membership? Both memberships give you access to tools and resources to grow your business. For a full breakdown of all features and benefits, check out the Membership Benefits page. Once you join the Featured Program, you’re upgraded to Pro membership for free and can instantly access all Pro benefits.
  • How Do I Get Matched With Investors? Matching works differently depending on the type of featured program. In general, we connect you with investors based on market, strategy, and/or radius:
    • Lenders: matched by market and strategy
    • Agents: matched by market, radius, and strategy
    • Property Managers: matched by market, radius, and strategy
    • Tax Professionals: matched by market and strategy

Not all the questions included in your lead emails are used for matching, some are shared simply as context for the lead.

If you have questions about how matching works, feel free to email us at featured@biggerpockets.com, we’re happy to help.

  • Who Do I Contact When I Have a Question? Email us at featured@biggerpockets.com, and we’ll get back to you within 24 hours. We can help with any customer service questions.
  • How Do I Integrate The Leads With My CRM? We support CRM lead emails and use metadata to make the integration work seamlessly. To get started, follow this article on How to Get Started Integrating Leads. Make sure to check with your CRM support team to read and apply the provided script.
  • How Do I Change The States or Type of Leads I Receive? Please email us at featured@biggerpockets.com. Changes made directly on your Business page won’t affect your lead settings.